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Effectively Recognize IT Employees – Phase 2: Design the Recognition Program This phase of the blueprint will help you to develop the structure and processes to enable effective recognition in your IT organization.
Effectively Recognize IT Employees – Phase 3: Implement the Recognition Program The final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to...
Improve Service Desk Ticket Intake – Phases 1-3 This storyboard will help you identify opportunities to provide quality and consistent customer service.
Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
M&A Runbook for Infrastructure and Operations – Phases 1-4 This storyboard will help you tackle your next M&A deal.
M&A Runbook for Infrastructure and Operations – Phase 1: Establish Goals This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you consult with business stakeholders and identify M&A goals.
M&A Runbook for Infrastructure and Operations – Phase 2: Conduct Discovery This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you conduct discovery.
M&A Runbook for Infrastructure and Operations – Phase 3: Plan Short-Term Integration This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you build a day 1 integration plan for I&O.

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