Storyboard

Deliver a Customer Service Training Program to Your IT Department – Storyboard

This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...

Service Desk Future Trends Storyboard

Read through this mini-blueprint to learn the impact of the COVID-19 pandemic on service desk operations and the key initiatives to facilitate help desk agent work and...

Deliver on Your Digital Product Vision – Phases 1-5

This blueprint enables you to build a digital product vision that your organization, customers, and stakeholders can align to.

Deliver on Your Digital Product Vision – Phase 1: Define a Digital Product Vision

Define a digital product vision that takes into account your objectives, business value, stakeholders, customers, and metrics.

Deliver on Your Digital Product Vision – Phase 2: Build a Better Backlog

Build a structure for your backlog that supports your digital product vision.

Deliver on Your Digital Product Vision – Phase 3: Build a Product Roadmap

Define standards and ownership for you backlog to effectively communicate your strategy in support of your digital product vision.

Deliver on Your Digital Product Vision – Phase 4: Release and Deliver Value

Understand what to consider when planning your next release in support of your digital product vision.

Deliver on Your Digital Product Vision – Phase 5: Communicate the Strategy – Make It Happen!

Build a plan for communicating and updating your strategy and where to go next.

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Standardize the Service Desk – Phase 1: Lay Service Desk Foundations

This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...
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