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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Read through this mini-blueprint to learn the impact of the COVID-19 pandemic on service desk operations and the key initiatives to facilitate help desk agent work and...
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This blueprint enables you to build a digital product vision that your organization, customers, and stakeholders can align to.
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Define a digital product vision that takes into account your objectives, business value, stakeholders, customers, and metrics.
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Build a structure for your backlog that supports your digital product vision.
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Define standards and ownership for you backlog to effectively communicate your strategy in support of your digital product vision.
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Understand what to consider when planning your next release in support of your digital product vision.
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Build a plan for communicating and updating your strategy and where to go next.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...
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