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The IT Management & Governance (M&G) framework was designed with COBIT 2019 as its core and enhanced with the agility of Info-Tech’s knowledge and expertise. The framework...
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Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
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Integrating generative AI offers significant opportunities and challenges for companies amid an extreme technology hype cycle. With AI spending down and many projects...
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Organizations that are considering an acquisition of ServiceNow products struggle to gain leverage and information during the negotiation process, as ServiceNow constantly...
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The latest AI news from Meta, Intuit, and OpenAI; the rise of small language models; and the latest update on AI regulations.
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Use this research to understand the impact of Broadcom's acquisition of VMware on your IT operations and roadmap and assess your options for adapting and optimizing it.
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This monthly recording covers topics such as cyber threat trends, nation states, cyber criminals, hacktivists campaigns, data breaches, control strategies, and exposure to...
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CIOs and CDOs are increasingly being asked to develop digital strategies for their organizations. The digital strategy will become the compass that will guide your...
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Adobe's frequent subscription fee hikes for Creative Cloud and Document Cloud without significant feature improvements have frustrated users. This note offers strategies to...
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This document outlines the importance of strategic vendor management in a post-pandemic era, emphasizing the need for a clear hierarchy and symbiosis among vendor...
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