Notes and Videos

NICE Case Study: AI for Customer Experience

How AI is used to deliver effective customer experiences.

AI Transformation Brief – November 2024

The latest AI news on the next frontier and battleground for AI (AI agents), the growing adoption of nuclear power to meet AI computing demands, Anthropic uses agentic AI...

Capturi Case Study: AI for Customer Experience

How AI is used in customer experience.

AssessFirst Case Study: How AI Is Used in Predictive Talent Management

How AI is used in predictive talent management.

Custom Vendor Landscape: Marketing Referral Platforms

Referral marketing is the process in which loyal customers are mobilized to promote the brand, product, or service to someone else. This can happen naturally by...

Custom Vendor Landscape: Fleet Management Software

Fleet management software (FMS) is computer software that enables people and organizations to accomplish a series of specific tasks in the management of any or all aspects...

Custom Vendor Landscape: Industrial AR – Maintenance and Assistance

Industrial Augmented Reality is the application of AR hardware and software to support an industrial process, including unique and generic use-cases for factory productivity.

Custom Vendor Landscape: Loan Servicing and Portfolio Management Software

Loan Servicing and Portfolio Management Software ensures efficient loan servicing by managing the day-to-day operations of a loan portfolio, including processing payments,...

Custom Vendor Landscape: Audit Management Software

Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...

Custom Vendor Landscape: AI-Enabled Meeting Transcription Software

The process of meeting transcription revolves around the ability to provide a written record of the conversation during a meeting.
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