Case Studies

Requirements Gathering Case Study of a Large State Agency

The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of...

Data Architecture Case Study of a Large Hospital

A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture...

Application Development Case Study of a Large Health Insurance Provider

A health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda....

Application Development Case Study of a Mid-Sized Technology Provider

A home technology company located in the western US sought to improve its application development process. By engaging Info-Tech Research Group for an onsite workshop,...

Vendor Management Case Study of a Regional Grocery Chain

A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in...

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

ITSM Case Study of a Financial Services Technology Provider

A financial technology solutions provider has been experiencing tremendous growth, spurring the number of departments, systems, and services to support it.

HRIS Selection Case Study for a Large Property Management Firm

Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information...

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...

IT Strategy Case Study of a Large Manufacturing Company

Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative...
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