Case Studies

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...

HRIS Selection Case Study for a Large Property Management Firm

Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information...

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Data Architecture Case Study of a Large Hospital

A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture...

IT Strategy Case Study of a Large Electric Utility

As a result of an audit, a large electrical utility in the US sought to mature its approach to IT strategy by evolving it into an effective, repeatable, and auditable...

IT Strategy Case Study of a Non-Profit Healthcare Provider

A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...

Portfolio Management SOP for Retail Company

Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that...

DRP Case Study of a Global Chemical Manufacturing Firm

The Americas IT department of a global chemical manufacturing firm had made significant strides in building redundancy and resiliency within the environment. However,...

Cloud Strategy Case Study of a State Department Federal Credit Union

Since 1935, State Department Federal Credit Union (SDFCU) remains committed to serving its 68,000+ members worldwide. SDFCU needed IT to provide value-added services for...

DRP Workshop Summary for a Mid-Sized Insurance Company

The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
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