Briefs and Notes

Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

COVID-19 Daily Summary – March 19, 2020: Prepare for Remote Work

Our analysts have been busy producing a full range of research focused specifically on COVID-19, and today we’ll zero in on some of the prescriptive resources you’ll want...

COVID-19 Daily Summary – March 18, 2020: Build Your Pandemic Response Plan

Our analysts are standing by around the clock to answer your questions and help you build and implement your pandemic response plan. Call us now to schedule your...

Carrot or Stick? Addressing Ungoverned IT During COVID-19

The onset of emergency remote work, especially with the COVID-19 outbreak, raises important security issues about ungoverned IT. With employees suddenly needing to work...

Crisis Management: Guidance for Handling Your Service Desk

In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...

Business Insurance Does Not Typically Cover Pandemics; Your Cyber Coverage May Still Help

It is unlikely that you’ll be able to use your business interruption insurance to recover revenue lost due to COVID-19; however, your cyber insurance may help you manage...

COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...

Emotional Fitness – A Quick Guide to Surviving a Crisis

Surviving a crisis requires more than tools and processes. Emotional fitness is needed to cope with the stress and fatigue we experience.

Changing Priorities and Reduced Resources: The Implications of COVID-19 for Your Project Portfolio Management Strategy

Shifting business priorities and shortages of human resources should be reflected in your PPM strategy. This is not a time to panic – it is a time to lean into the five...

Get Started With IT Project Portfolio Management – Executive Brief

Use this brief to understand the common struggle IT departments face with projects and what can be done to improve it.
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