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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...
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It is unlikely that you’ll be able to use your business interruption insurance to recover revenue lost due to COVID-19; however, your cyber insurance may help you manage...
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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Surviving a crisis requires more than tools and processes. Emotional fitness is needed to cope with the stress and fatigue we experience.
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Shifting business priorities and shortages of human resources should be reflected in your PPM strategy. This is not a time to panic – it is a time to lean into the five...
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Use this brief to understand the common struggle IT departments face with projects and what can be done to improve it.
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COVID-19 outbreak fears have prompted most universities and colleges to move their classes online for the rest of the Winter 2020 semester. With that comes challenges for...
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If you want to speak to one of our analysts about taking your first steps toward building a comprehensive pandemic roadmap for your organization, book a call through your...
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It’s been an eventful weekend in the evolution of the global COVID-19 pandemic, so let’s dive right into the most notable changes we’ve seen in the news cycle thus far.
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Info-Tech Research Group recognizes the impact the global COVID-19 pandemic is already having – and will continue to have – on you, your IT department, your entire...
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