End-User Support - Job Descriptions
Topics
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CIO16
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Infrastructure & Operations16
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Enterprise Architecture20
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Applications17
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Project & Portfolio Management10
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Data & Business Intelligence11
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Vendor Management6
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Job Descriptions147
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Application Development31
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Budgeting/Procurement11
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Collaboration8
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Communications2
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Data & Digital Assets24
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Department Governance17
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Desktop Systems2
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Disaster & Continuity1
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Email & Messaging2
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End-User Support9
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Enterprise Applications7
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HR Management2
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Infrastructure & Operations5
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Network Management21
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Operating Systems7
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Project Management23
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Security8
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Small Business Essentials1
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Storage3
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Website Development10
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Types of Content
Deskside TechnicianThe Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing... |
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Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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Customer Service Knowledge ManagerTo successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time... |
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Continual Service Improvement ManagerThis role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement... |
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Software Applications TrainerThe Software Applications Trainer's role is to deliver training to end users in the organization about how to use various types of software programs efficiently and... |
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Technical WriterThe Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and support. Outputs will... |
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e-Learning SpecialistThe e-Learning Specialist's role is to deliver training to end users via Web-based educational models and corresponding software tools. This individual is responsible for... |
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Application Support AnalystThe Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and... |
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