ManageEngine Enhances MSP Offering of ServiceDesk Plus With Version 10.5

ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.

Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code Extension

ServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor.

Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Cherwell Sends Clear Message on UI and AI at Annual User Conference

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...

Adoption of Micro Focus’ Service Management Automation X Product Increasing Along With Deployment Options

Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...

Krow Adds New Features to Improve Its Performance and Augment User Experience

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending...

BMC Converges ITSM and ITOM Into a Unified Platform, Incorporating Artificial Intelligence and Machine Learning

IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery,...

Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and Facilities

Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171
GET HELP
Contact Us