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Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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Reduce costly downtime with a right-sized testing program that improves IT resilience.
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Build a high-level roadmap to close gaps between current and desired DR capabilities.
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Review severity definitions and escalation rules to determine when DR takes over from service management.
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Build your own crisis management workflows using Info-Tech's examples.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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