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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features...
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Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
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Fusion has an out-of-the-box connector with Everbridge. This is part of a larger trend for the SaaS BCM market. Built in APIs have become a major focus for product...
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Understand what you can get from a BCM tool, and then evaluate based on your specific requirements. Due to the maturity of the market, many products will check your...
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Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an...
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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This template will help you document the service support strategy as you work through the project blueprint.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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