Operations - Templates & Policies

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Service Desk Staffing Calculator Use this tool to help you estimate the number of resources required to support your demand over time.
Service Desk Site Visit Checklist Template Some upfront planning can lead to more valuable site visits and more prevented incidents.
IT Service Management Business Case Template Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
Practical, Right-Sized BCP Case Study: Example Overview Deck Example Overview Deck for Practical, Right-Sized BCP Case Study
Service Support Strategy Worksheet This template will help you document the service support strategy as you work through the project blueprint.
Incident Management Workflow Library Document your procedures to identify control points and areas of opportunity.
Practical, Right-Sized BCP Case Study: Business Process Flowcharts Business Process Flowcharts for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Notification, Assessment, and Declaration Procedures Notification, Assessment, and Declaration Procedures for Practical, Right-Sized BCP Case Study
Pilot Project Communication Strategy Template This template is intended to be a communication resource for managers as well as senior leaders. It can be customized as appropriate to act as a resource for employees or...
DRP BIA Scoring Context Example Record assumptions you made in the DRP BIA to explain the results and drive business engagement and feedback.