Operations - Templates & Policies

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Crisis Communication Guidelines and Templates Develop a crisis communication plan and pre-planned communications.
DRP High-Level Process Overview of Info-Tech's DRP development workflow.
DRP Summary Template Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
System Recovery Procedures Template Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
Service Catalog Internal Service Level Agreement Template Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
Availability Internal Service Level Agreement Template Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
Systems Management RFP Template Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
Application Development Process – AppDev Example Use flowcharts and checklists to create effective SOP documents.
Sales Process for New Clients – Sales Example Use flowcharts and checklists to create effective SOP documents.
Service Desk Consolidation Communications and Training Plan Template Use this template to develop a communications plan for your service desk consolidation project.