Operations - Templates & Policies

Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Remote Access Policy

The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the...

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.

Administrative Rights Policy

The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...

Data Center Access Policy

The data center access policy will outline the standards for regulating access to the company data center(s).

Backup Operating Procedures Template

Use this Backup Operating Procedures Template in conjunction with the Optimize Backup Operations with a Recovery Services Plan Storyboard to document operating procedures...

Employee Termination Process Checklist – IT Security Example

Use flowcharts and checklists to create effective SOP documents.

Flowchart SOP Template (DRP)

Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...

Service Desk Standard Operating Procedure

The service desk standard operating procedure establishes the procedures for processing service desk tickets effectively.
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