Operations - Templates & Policies

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Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Flowchart SOP Template (DRP) Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
Employee Termination Process Checklist – IT Security Example Use flowcharts and checklists to create effective SOP documents.
Data Center Access Policy The data center access policy will outline the standards for regulating access to the company data center(s).
Administrative Rights Policy The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...
Server Configuration Policy The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
Remote Access Policy The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the...
IT Triage and Support Policy Use this policy template to define and support triage and support operations.
Patch Management Policy The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...