Operations - Templates & Policies

Sort By: Date Likes

Severity Definitions and Escalation Rules Template Review severity definitions and escalation rules to determine when DR takes over from service management.
Crisis Management Workflow Examples Build your own crisis management workflows using Info-Tech's examples.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Change Management Process Library This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
Practical, Right-Sized DRP Case Study: Recovery Playbook Recovery Playbook for Practical, Right-Sized DRP Case Study
Service Desk Ticket Intake Workflow Samples This template contains examples of ticket intake workflows.
Practical, Right-Sized DRP Case Study: Data Center Topology Diagram Data Center Topology Diagram for Practical, Right-Sized DRP Case Study
DRP Review Checklist Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.
Checklist SOP Template Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.