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Effective systems management can be a critical driver toward IT maturity. However, many organizations continue to collect data without any idea of what to do with it....
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This tool assesses base IT Operations processes prerequisites.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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Use this template to define accountability for IT operations processes and tasks.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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With the sale of ConnectWise to the same equity firm that owns much of its competition, is concern about a monopoly in the MSP software space warranted? We say no.
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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An effective project charter can help bring key stakeholders on board by clearly communicating the scope and benefits of your project. Use this template to organize your...
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