Infrastructure & Operations
Topics
Next-Generation InfraOps StoryboardIT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count.... |
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Align Projects With the IT Change LifecycleMisalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change... |
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Align Projects With the IT Change Lifecycle StoryboardUse this storyboard to align projects within your IT change management lifecycle. |
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Transition and Operationalize Incoming Projects – Phases 1-3A step-by-step methodology for transferring project support to the service team efficiently and effectively. |
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Operations ChecklistAn Excel-based self-evaluation tool to ensure all service support initiatives are transitioned. |
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Transition and Operationalize Incoming ProjectsLeverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product.... |
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Mitigate the Risk of Cloud Downtime and Data LossIf you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,... |
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Mitigate the Risk of Cloud Downtime and Data Loss StoryboardAdapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience. |
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Cloud Services Incident Risk and Mitigation Review ToolReview your key cloud vendors’ SLAs, incident preparedness, and data protection strategy. |
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SaaS Incident Response WorkflowsUse these examples to guide your efforts to create cloud incident response workflows. |
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