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Info-Tech conducted its own market evaluation of six leading desktop virtualization solutions. Before sitting down with vendors, use this tool to narrow the vendors to a...
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical perspective...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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The limited personal use of network resources policy outlines the standards for appropriate usage of corporate network resources.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Selecting fire protection and suppression systems for the data center requires an understanding of the decision points and options available. Although largely regulated by...
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While preliminary decisions regarding the types of fire protection and suppression required in the data center can be made by IT, the final decision and selection process...
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A data center renovation project charter is essential to the planning phase of the project. It lays out important information, such as the project description, potential...
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