Infrastructure & Operations

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Microsoft's System Center Shakes Up the System Management Market

Proprietary system management tools are very large, very expensive, and almost always require implementation consultants. Microsoft's System Center, despite some concerns...

Slash Cell Phone Costs: Stop Issuing Phones

SMEs can slash cell phone costs by eliminating the practice of supplying company-owned cell phones to workers. Modify the organization's default cell phone policy from...

Transplanting Your Data Center

Moving a data center can be a daunting task. Use this research note to help you plan the move and make it a success.

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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