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Use flowcharts and checklists to create effective SOP documents.
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Info-Tech conducted its own market evaluation of six leading desktop virtualization solutions. Before sitting down with vendors, use this tool to narrow the vendors to a...
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The Network Architect's role is to develop and maintain the high-level design plan for the overall logical and technical network architecture. This individual will...
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Get up to speed on what's available on the WAN connectivity market using this information chart.
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Use this template to guide you through the process of documenting and assessing WAN connectivity.
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User acceptance testing is one of the final stages of the application lifecycle before deployment. Use this checklist to help control and manage the user acceptance...
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Determining the number of phone lines required for a facility can be a daunting task for IT leaders that have recently taken on telecom responsibilities. Planners should...
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Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...
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