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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Use the template to build out your proposal to transform your field technical support services.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Modify these examples to suit your requirements.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
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