Infrastructure & Operations

Disaster Recovery Plan Execution: This is Not a Test!

When disaster strikes, normal operations of the enterprise are suspended and replaced with operations spelled out in the disaster recovery plan (DRP). Recover from the...

Data Center Relocation Tabletop Planning Video

A data center move requires minute-to-minute planning as well as complex logistics and communication. A table top planning exercise is a dress rehearsal for the move that...

Managing IPv4 Depletion & Developing an IPv6 Strategy

IPv4 addressing is the technical underpinning of today's Internet, but the Internet of the future is already being built using IPv6. Organizations need to execute a...

Measuring the Economic Health of IT, Post Recession

Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects...

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

vNetworks: Software VLANs without Borders

Virtual networks, or vNetworks, are coming on the scene to solve the problem of managing public cloud servers as a disparate network. When you can wrap your public cloud...

Weekly Metrics Review With Your Staff

Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.

ITAM Project Charter Template

Organize your plan to build out your asset management process with a project charter.

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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