Infrastructure & Operations
Topics
Master Contract Review and Negotiation for Software AgreementsReview your software contracts to leverage your unique position during negotiations and find substantial cost savings. |
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EUC Strategy and Roadmap TemplateUse this template to document your end-user computing strategy in detail. |
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EUC Strategy Communications TemplateUse this template as a starting point for external communications regarding your end-user computing strategy. |
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Incident Management and Service Desk WorkflowsA repository of typical workflows. |
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Future State PlaybookUse this template to identify new and changing processes in your future state environment. |
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IT/Cloud Demand Billing & Accounting AnalystUse this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments. |
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Mobile Device Reimbursement PolicyThe mobile device reimbursement policy will outline the devices and voice/data plans that qualify for corporate reimbursement and the limits of corporate reimbursement of... |
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Incident and Service Management Procedures – Service Desk ExampleUse flowcharts and checklists to create effective SOP documents. |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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Modernize the NetworkIt is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage stakeholders and conduct a... |
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