Infrastructure & Operations

Future State Playbook

Use this template to identify new and changing processes in your future state environment.

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.

Mobile Device Reimbursement Policy

The mobile device reimbursement policy will outline the devices and voice/data plans that qualify for corporate reimbursement and the limits of corporate reimbursement of...

Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

Modernize the Network

It is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage stakeholders and conduct a...
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Infrastructure Strategy and Roadmap Report Template

Use this template to create an executive presentation for business stakeholders.

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Re-Envision Enterprise Printing

Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...
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BCP Pilot Project Charter Template

Establish scope, roles, and requirements for a BCP pilot project.
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