Infrastructure & Operations

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

BCP-DRP Fitness Assessment

Use this COBIT 5 aligned tool to assess the current state and set a future state for your BCP and DRP documentation.

DRP BIA Scoring Context Example

Record assumptions you made in the DRP BIA to explain the results and drive business engagement and feedback.

Practical, Right-Sized BCP Case Study: Summary

Summary for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Teams and Contacts

Teams and Contacts for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Notification, Assessment, and Declaration Procedures

Notification, Assessment, and Declaration Procedures for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Business Process Flowcharts

Business Process Flowcharts for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Example Overview Deck

Example Overview Deck for Practical, Right-Sized BCP Case Study

Service Desk Site Visit Checklist Template

Some upfront planning can lead to more valuable site visits and more prevented incidents.
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