Infrastructure & Operations - Videos
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Webinar: Staff the Service Desk to Meet Demand
IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...
Webinar: IT Service Management Selection Guide
There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...
Webinar: Manage Your Technical Debt
Follow our structured approach to identify, measure, and manage your technical debt.
FBI’s Own Hackers Break Into US Servers With a Mission
Do you really want the feds doing your security work for you?
Webinar: Improve IT Satisfaction by Standardizing the Service Desk
The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...
Webinar: Deliver a Customer Service Training Program to Your IT Department
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...
WhatsApp Privacy Policy Update: What Not to Do
What can a messaging app teach us about Change Management?
Webinar: SD-WAN: Finally, a WAN for the Rest of Us!
SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive...