Infrastructure & Operations - Tools

Continual Improvement Register

This tool is a structured document to help you outline improvement initiatives, prioritize them, and build a dashboard to streamline tracking.

Service Support Transitioning Checklist

This checklist will help develop a plan for service support transitioning from the project team to the service desk.

Cloud Services Incident Risk and Mitigation Review Tool

Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Application Portfolio

Use this template as a starting point to create an application portfolio and request catalog.

The ITSM Vendor Evaluation Workbook

Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...

ITAM Data Dictionary

Catalog hardware and software data fields, and issues and opportunities related to data collection.

UEM Requirements Workbook

This spreadsheet will help you formalize UEM selection and set a starting point for platform evalution.

Virtual/Hybrid Event Software Feature Analysis Tool

Use this tool to begin selecting your requirements for a digital event solution.

Strategic Infrastructure Roadmap Tool

This tool visualizes your portfolio of infrastructure projects.
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