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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Modify these examples to suit your requirements.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Use the template to build out your proposal to transform your field technical support services.
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Use this template to document your cloud strategy. Follow along with the sections of the Document Your Cloud Strategy storyboard and complete the template as you go.
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The executive summary captures the results of the vision exercise, including decision criteria for moving to the cloud, risks, roadblocks, and mitigations.
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Create a steering committee to improve success of IoT implementations.
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Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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