Infrastructure & Operations - Templates & Policies

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Service Desk VIP Procedures Template Use this template to document your service desk procedures for handling VIP or executive tickets.
VIP Support Process Workflow Example Use this template as an example to follow and document your own VIP support process.
VIP Support Service Communication Template Customize this template to communicate and market the VIP service to its stakeholders and users.
Disaster Recovery Testing Program Summary Use this template to outline your organization's DR testing program.
Disaster Recovery Test Plan Template Use this template to document a DR test plan.
Workflow Activity: Onboarding Example Use this workflow as an example of the output of an onboarding workflow-improvement activity.
Financial Spend Analysis Template Envision the future and analyze constraints.
Microsoft Teams End-User Satisfaction Survey Use this survey to capture end user feedback on their collaborative use of Microsoft Teams.
Service Desk Consolidation Project Charter Template Use this template to organize the service desk consolidation project and communicate the scope and parameters.
Service Desk Consolidation Strategy Template Use this template to document the consolidation project’s objectives, current and target state, and transition plan.