Infrastructure & Operations - Storyboard

Manage Cloud Costs: Tips & Tricks – Storyboard

This storyboard will show you how to use reserved instances, tagging, and chargebacks/showbacks to take control of your cloud spend and drive real business value.

Build a Service Support Strategy – Phases 1-3

This storyboard will help you articulate a clear service support strategy that aligns with business objectives.

Build a Service Support Strategy – Phase 1: Design Target State

This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

Build a Service Support Strategy – Phase 3: Develop Recommendations

This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...

Optimize the IT Operations Center – Phases 1-4

This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work.

Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick Wins

This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.

Optimize the IT Operations Center – Phase 1: Get Buy-In

This phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language.

Optimize the IT Operations Center – Phase 2: Define Accountability and Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.

Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize Initiatives

This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
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