Infrastructure & Operations - Storyboard

Simplify Remote Deployment With Zero-Touch Provisioning – Phases 1-3

Adopt zero-touch provisioning to provide better services to your end users. Read this storyboard to learn more.

Improve IT Operations With AI and ML – Phases 1-3

AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Harness Configuration Management Superpowers – Phases 1-4

Service configuration management will give you superpowers over all other IT management and governance processes. This blueprint will help you build a CMDB with our...

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures

Establish vision and key metrics and choose a right-sized contact center architecture.

Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors

Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

Govern Office 365 – Phases 1-3

This blueprint offers a methodology for successfully governing your Office 365 deployment with specific focus on OneDrive, SharePoint, and Teams.

Govern Office 365 – Phase 1: Define Your Organizational Goals

Follow Info-Tech's process to define the goals of your Office 365 deployment.
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