Infrastructure & Operations - Solution Sets

Build a Swarming Pilot Project

While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communication, and a lack of...

Improve Service Desk Ticket Intake

Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Harness Configuration Management Superpowers

Configuration management empowers almost every IT management and governance process. Create a plan to harness this superpower, one IT service at a time.
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Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Build a Service Support Strategy

As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a clear service support...
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Modernize Enterprise Storage

Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for storage modernization...
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Optimize the IT Operations Center

Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Increase Support of Tier 2 and Tier 3

The shift-left strategy alone is not enough to get buy-in from tiers 2 and 3 technicians to adopt process changes. This project will give infrastructure managers the...
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