Infrastructure & Operations - Case Studies

Case Study: Washington Mutual

This case study showcases an organization that made better use of metrics by closely examining and eliminating more than 1500 metrics, making data more accurate and...

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

DRP Workshop Summary for a Mid-Sized Insurance Company

The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Right-Sizing DRP Case Study of a State Government Agency

Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Case Study: Practical, Right-Sized DRP

Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Service Support Strategy Example – Outsourcing

This document provides an example of a service support strategy with a focus on outsourcing.
GET HELP Contact Us
×
VL Methodology