Infrastructure Outsourcing IBM i Scoring Tool

Use this scoring sheet to help you define and evaluate IBM i vendor responses.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Technical Debt Business Impact Analysis Tool

Use this tool to estimate business impact and prioritize critical technical debt.

Service Cost Cheat Sheet for Azure

Document cost factors by cloud service.

Cloud Cost Management Capability Assessment

Assess your organization's cloud cost management capabilities.

Cloud Cost Management Worksheet

Document your cloud cost management processes and procedures.
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