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In the situation where new technology is not being used after a project is complete, consider the following approach.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Establish vision and key metrics and choose a right-sized contact center architecture.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Score vendor proposals and construct a SOW for a contact center solution.
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For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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An overview of the solutions available to support your mainframe training and skills development needs.
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. You need to truly understand the scale...
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