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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
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Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...
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This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Read this Executive Brief to understand why Infrastructure organizations need to take proactive control in interfacing with the business and managing their work.
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