Availability and Capacity Management Policy

Use this policy template to define and support your organization's availability and capacity management program.

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Configuration Manager

The role of configuration manager is central to the success of configuration management.

Build Your Infrastructure Roadmap – Lightning Phase: Fast-Track Your Infrastructure Roadmap for Early Value

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you build a roadmap in an hour.

Build Your Infrastructure Roadmap – Executive Brief

Read this Executive Brief to understand why Infrastructure organizations need to take proactive control in interfacing with the business and managing their work.

Build Your Infrastructure Roadmap – Phases 1-4

This storyboard will help you become a true strategic partner by aligning Infrastructure's work with business value.

Build Your Infrastructure Roadmap – Phase 2: Analyze Technology

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you analyze your existing technology and curate potential new technology...

Build Your Infrastructure Roadmap – Phase 3: Build the Roadmap

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.

Build Your Infrastructure Roadmap – Phase 4: Improve the Process

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you iterate on the process for continual improvement, to deliver every more...

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
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