I&O Process Management - Storyboard

Stabilize Release and Deployment Management – Phases 1-4

Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...

Storyboard: Create a Configuration Management Roadmap

A CMDB is only as valuable as the processes it supports. Before you invest, identify the IT processes that will be improved through use of a CMDB. With a good roadmap,...

Implement Infrastructure Shared Services – Phases 1-3

It looks advantageous to share services that are unanimously used throughout the organization. Identifying core services, assessing risks, and communicating with key...

Improve IT Operations Management – Phases 1-3

What is IT operations management? This term encompasses a broad spectrum of IT activities, including all those supporting your organization's ability to delivery IT...

Improve IT Operations Management – Phase 1: Assess the Current State of IT Operations

IT operations management can be an overwhelming project to take on, and figuring out where to start is often one of the more challenging aspects. Take time to assess...

Improve IT Operations Management – Phase 2: Define and Validate the Service Level Requirements

Effective IT operations management is a result of efficient service level management. Ensure that your organization has the appropriate service level agreements in place...

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project

Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.
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