|
Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
|
9
|
|
A CMDB is only as valuable as the processes it supports. Before you invest, identify the IT processes that will be improved through use of a CMDB. With a good roadmap,...
|
|
|
What is IT operations management? This term encompasses a broad spectrum of IT activities, including all those supporting your organization's ability to delivery IT...
|
|
|
IT operations management can be an overwhelming project to take on, and figuring out where to start is often one of the more challenging aspects. Take time to assess...
|
|
|
Effective IT operations management is a result of efficient service level management. Ensure that your organization has the appropriate service level agreements in place...
|
|
|
Put it all together with a comprehensive plan to tackle improvement initiatives within each of the functional areas of IT operations management. Use this phase to guide...
|
1
|
|
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
|
|
|
Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
|
|
|
Document current IT operational procedures. Identify the metrics to track.
|
|
|
Validate your current state. Develop a project roadmap. Create the internal SLA.
|
|
