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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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A CMDB is only as valuable as the processes it supports. Before you invest, identify the IT processes that will be improved through use of a CMDB. With a good roadmap,...
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Before you make the move to implement a shared services model, know the comprehensive list of project risks and implications, and ensure that your business is ready to...
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What is IT operations management? This term encompasses a broad spectrum of IT activities, including all those supporting your organization's ability to delivery IT...
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IT operations management can be an overwhelming project to take on, and figuring out where to start is often one of the more challenging aspects. Take time to assess...
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Effective IT operations management is a result of efficient service level management. Ensure that your organization has the appropriate service level agreements in place...
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Put it all together with a comprehensive plan to tackle improvement initiatives within each of the functional areas of IT operations management. Use this phase to guide...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Document current IT operational procedures. Identify the metrics to track.
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