Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management

Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

SaaS Management Tools Grow in Popularity With Zylo Leading the Way

Enterprise SaaS Management platform Zylo recently raised $22.5 million in Series B funding to grow its workforce and development, making it a strong leader in this...

Spiceworks Is Adding AI and an On-Premises Version to Its Online Help Desk Tool

Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide...

ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Cherwell Sends Clear Message on UI and AI at Annual User Conference

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...

Adoption of Micro Focus’ Service Management Automation X Product Increasing Along With Deployment Options

Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...

Monthly Cloud Asset Optimization Checklist

This checklist can provide IT asset managers with a standard approach to optimizing cloud instances.

Cloud Asset Management Policy

This template provides the policy foundation for governing cloud assets.

Cloud Instance Provisioning Standards Checklist

Use this template to help infrastructure and operations staff create cloud instances that comply with standards.
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