Proposal Evaluation Tool

This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.

Microsoft Exchange 2017 Outlook

Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...

Performance Metrics Tracking Document

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Dreamforce 2018 Saw ~170,000 Attendees…Welcome to the Platform Economy

Salesforce.com has emerged as a leader in the new “Platform Economy,” along with other “cloud kings” such as Microsoft, Service Now, and Palo Alto Networks. The Platform...

Red Hat Customers Should Be Reeling From IBM’s Buyout

The announcement that IBM is taking over Red Hat may be welcome news to beleaguered and beaten down IBM shareholders, but it should strike a stark warning bell for Red...

IT Software and Services Contracts Are Killing You in These Key Areas

Most contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities....

Welcome to SAP’s Connected Enterprise

SAP seeks to turn the tables on Salesforce.com by setting the ambitious goal of taking over the number one spot in the CRM enterprise software space. At its recent...

Is Oracle Finally Poised to Catch up in the Cloud?

Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...

Targeted AI Hits the ROI Bullseye for Salesforce

The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...
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