Storage Reseller Interrogation Script

This script provides questions that you can explore with a reseller to clarify the specific value add that the reseller brings to the engagement. Use this interview to...

Negotiation Tips How to Save $ With Vendors

Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.

Server Room Co-location Site Visit & Evaluation Checklist

Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...

IT Contract Template

Use this IT contract template to help you draft comprehensive working agreements.

Fast Track Tool: Select and Evaluate Vendors

Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...

Professional Development Program Guide

A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Annual Professional Development Plan

An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...

New Employee Cost Calculator

Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...

Terminate the IT Infrastructure Outsourcing Relationship

Moving your IT infrastructure can be a tricky process, especially with critical infrastructure and high exit costs. Work through this project to help you develop a plan...
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