Storyboard: Outsource or Repatriate the Service Desk

Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...

Storyboard: Acquire the Right Hires with Effective Interviewing

Effectively interviewing candidates to hire the best people should be a top priority for every organization. Use this Storyboard to acquire the right hire by developing a...

Storyboard: Build Successful Teams

For an organization to successfully obtain the benefits of working in teams, it must effectively transition through the four phases of the team lifecycle: Forming,...

Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...

Storyboard: Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...

Storyboard: Terminate the IT Infrastructure Outsourcing Relationship

This blueprint will guide you through the process of determining whether you should terminate your outsourcing agreement, developing an action plan, and executing the move.

Recognize the Value and Work of Your Small Enterprise IT Team Storyboard

Use this blueprint to learn what motivates your team members and drives employee behavior, and identify acts of recognition that can help improve individual engagement...

Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.

Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...
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