Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...
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Effectively interviewing candidates to hire the best people should be a top priority for every organization. Use this Storyboard to acquire the right hire by developing a...
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For an organization to successfully obtain the benefits of working in teams, it must effectively transition through the four phases of the team lifecycle: Forming,...
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The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...
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This blueprint will guide you through the process of determining whether you should terminate your outsourcing agreement, developing an action plan, and executing the move.
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The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...
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Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...
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Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.
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