Managing IT - Research Notes
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Categorize Service Desk Tickets for Better Customer Service in the Small EnterpriseService desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket... |
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Grow IT Emotional Intelligence to Improve Service Desk Satisfaction for Finance and InsuranceThe service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk... |
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Eight Recommendations to Ease the Stress of Offboarding IT StaffOffboarding is an emotional roller coaster. Regardless of cause or reason, people will be upset. Leverage Info-Tech’s best practices and consult with HR to establish a... |
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IT Software and Services Contracts Are Killing You in These Key AreasMost contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities.... |
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