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Given that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision....
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The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Finding the right balance between security and privacy is difficult for K-12. IT is responsible for protecting faculty, staff, and students, but must do so while...
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Don’t waste resources on failed health information technology initiatives. Build a robust stakeholder and change management program to improve technology adoption outcomes.
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Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
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