Small Enterprise Resources

Portfolio Monitoring Dashboard

This tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that...

Information Security Program Gap Analysis Tool

Use the Information Security Program Gap Analysis Tool to conduct a comprehensive assessment of the current state of your program and identify improvement initiatives...

Information Security Strategy Communication Deck

Use the Information Security Strategy Communication Deck to present the results of the security strategy to stakeholders, and show how the security program will improve...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

New Service Concept Template

Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.

Rebalance Project Intake for Small Enterprise

Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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Crucial IT Process Areas and the Pit of Despair: Lessons from Leaders and Laggards

Leading IT organizations put more emphasis on IT processes such as asset management, cost optimization, and business value. But there’s a surprise. They put less emphasis...

Microsoft Exchange 2017 Outlook

Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...

Data Steward

Data stewards are designated employees with a mandate and accountability for improving the data quality and integrity in their particular business area or data silo. They...

Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.
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