|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
|
|
Use flowcharts and checklists to create effective SOP documents.
|
|
|
Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
|
|
|
Use this template to help you build a business case to outsource your IT infrastructure.
|
|
|
Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.
|
|
|
This template helps you consolidate and assign responsibility for the action items that need to be completed to update your policy network.
|
|
|
Use this template to create a concise project status report for small, low-risk projects.
|
|
|
The Handover to Operations Template is used to document all necessary steps to transfer project knowledge and technical documents. Use this template to document important...
|
|
|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
