Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Review and Improve Your IT Policy Library – Phases 1-3

Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...

Review and Improve Your IT Policy Library – Phase 1: Assess

This phase of the blueprint, Assess, will help you assess your risk landscape and design a plan to update your policy network based on your most critical risks.

Review and Improve Your IT Policy Library – Phase 2: Draft and Implement

This phase of the blueprint, Draft & Implement, will help you use input from key stakeholders to write clear, consistent, and concise policies that people will actually...

Review and Improve Your IT Policy Library – Phase 3: Monitor, Enforce, Revise

This phase of the blueprint, Monitor, Enforce, Revise, will help you use your policies to create a compliance culture in your organization, set KPIs, and track policy...

Drive Business Satisfaction With an Effective IT Steering Committee Storyboard

Create an IT steering committee to help position IT and its projects as a priority to the business.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us