Gaming & Hospitality - Blueprints

Make the Case for a Room-as-a-Platform Initiative

This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the hotel guestroom...

Enhance the Guest Experience Through Payments Modernization

The payments industry is in the midst of a significant digital transformation, accelerated by the pandemic. By extension, the gaming and hospitality industry has been...

Fuel Digital Enablement and Value in Gaming & Hospitality

There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own...

2021 New Normal: Closing the Digital Transformation Gap in Gaming

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
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Select and Implement a Loyalty Program Platform Solution

The loyalty management solution has a role to play in the entire member journey and lifecycle. An agile pivot from traditional toward a digital loyalty program will...

Optimize Your Loyalty Program Through a Digital Strategy

Leverage the digital loyalty strategy research to enhance the business model, streamline and transform processes, and make use of technologies to optimize guest...
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2018 Casino IT Benchmark Report

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
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Employee Safety Devices: Preparation and Selection

With regulations changing and unions demanding safe work environments, hotel operators must consider selecting an employee safety device (ESD) vendor. Identify the unique...
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Hotel Industry Reference Architecture

An industry reference architecture is comprised of tools, templates, and a validated view of hotel business capabilities that help CIOs and hotel leadership accelerate...
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Establish a Holistic Guest-Facing Mobile App Strategy

To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...
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